Help Desk
Technical Support
Remsdaq understands that system maintenance is essential to maximising the effectiveness and securing your assets. We offer a variety of support options:
- 4 hour response 365/24/7, remote engineer assistance, next working day and same day response
- Dedicated telephone line
- Planned preventative maintenance visits
- Spares and repairs
- Software upgrades
Our maintenance packages are tailored to suit the individual requirements of the business unit and clients needs and include a range of Service Level Agreements from 24/7 coverage with 4 hour call-out and parts included to next working day response with fee per call. Whatever the package chosen, clients can always be assured of support from professionally trained Remsdaq service engineers.
If you have any product queries or require technical assistance, please:
- contact the Remsdaq Helpdesk on +44 (0)1244 286 490 or
- email sale@xrsmarts.com or
- fill out a request form below.
We will endeavour to help you as quickly and as efficiently as possible.